A Developing Story: Jama Connect Helps SITA Boost Team Collaboration to Manage Complex Product Development

Jama Software

SITA improves team collaboration

As globally-distributed teams become the new normal in complex product development, promoting team collaboration and keeping remote staff members on the same page can be challenging. That’s especially true when it comes to ensuring the backbone of product development is correct: requirements.

As a multinational company providing IT and telecom services to the air transport industry, SITA (Société Internationale de Télécommunications Aéronautiques) identified a need for a modern requirements management solution for its Border Management portfolio to help its distributed teams facilitate better team collaboration around requirements.

Read this brief to learn why Frost & Sullivan likes Jama Connect as a modern solution for risk management.

Ease of Use a Critical Factor for Global Team Collaboration

Founded in 1949 by 11 airlines that combined their communication networks to establish a cost-effective, shared infrastructure, SITA is the world’s leading specialist in air transport communications and information technology. And although the company is headquartered in Geneva, Switzerland, the organization has nearly 5,000 employees across 197 countries.

With an extensive communications network that covers nearly 95% of international destinations, it was crucial that SITA find a requirements management platform that allowed its team to effectively communicate and collaborate across international borders – and to do so, it knew it needed a solution that was easy to use in order to promote high adoption rates. After a lengthy selection process, SITA decided that Jama Connect™ was best requirements management solution available.

Learn how better requirements management helps better facilitate the collaboration process by watching our webinar.

SITA Finds Ongoing Success with Jama Connect

Shortly after onboarding Jama Connect, the team overseeing SITA’s Border Management portfolio found that the platform provided increased opportunities for stakeholder collaboration. They were also delighted to see streamlined review processes for requirements and traceability throughout the development cycle.

After three successful years of using Jama Connect, SITA has found that the robust requirements management platform has given the team:

  • An efficient, easy way for cross-functional teams to review requirements
  • A centralized, accessible repository for all its requirements
  • End-to-end traceability for requirements

In addition to the great success SITA has already found with Jama Connect, the organization continues to find fresh ways of leveraging Jama Software to gain more value.

“With Jama Connect, as we find new areas of either functionality or internal process requirements, we update our requirements process accordingly and train the team and roll out new aspects of it,” said Alistair McBain, Senior Business Consultant at SITA.

Read the full case study to learn more about how SITA leveraged Jama Connect to align its remote teams and facilitating effective team collaboration around requirements.

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